Support

Write to hello@bandnine.org. Tell us your phone model and what happened.

Restore purchases

If credits or Plus are missing after you reinstall the app or move to a new phone, open the You tab, tap Plan, then Restore purchases. Sign in with the same Apple ID or Google account you used to buy. Credits already used do not come back.

Cancel Plus

On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions. Cancel at least 24 hours before the renewal date.

Delete your account

Open the You tab in the app and tap Delete account at the bottom. Your recordings, transcripts, band estimates and account are removed straight away, and this cannot be undone. Deleting the app alone leaves the account on our server. To ask for deletion without the app, see Delete your account.

The examiner cannot hear you

Check that BandNine has access to the microphone in your phone's settings, then start the test again. A quiet room and a steady connection help the examiner follow you.