BandNineDelete your BandNine account
You can delete your account and its data at any time, in the app or by email. Deleting the app from your phone does not delete the account on our server.
In the app
- Open BandNine and go to the You tab.
- Scroll to the bottom and tap Delete account.
- Confirm. If you signed in with Apple, the app asks you to confirm with Apple once more so that BandNine's access to your Apple ID is withdrawn too.
The deletion happens straight away and cannot be undone.
By email, without the app
Write to hello@bandnine.org with the subject "Delete my account". Send it from the email address linked to your account, or tell us which Apple or Google account you linked, so we can find it and confirm the request is yours. We delete the account and reply to confirm within 30 days.
An account that was never linked to Apple, Google or an email address holds no name or email on our server, so we cannot match a message to it. Delete it from the app on the phone that created it.
What is deleted
- Your account and its profile: target band, exam date and settings
- Recordings of your answers
- Transcripts, band estimates and feedback
- Practice pack answers, your credit balance and your plan
- Problem reports you sent and the push token for reminders
- Your name, email address and photo link, if you linked Apple, Google or email
What is kept
- A record that the free welcome and weekly credits were claimed by a linked Apple or Google identity, without your account, so they cannot be claimed twice.
- Purchase records held by Apple, Google and RevenueCat under their own rules. Deleting your account does not cancel a Plus subscription: cancel it in your App Store or Google Play account first.
See the privacy policy for everything the app stores, or Support for other help.